Refund policy

At VYRLAB, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our return policy below.

Eligibility for Returns

For hygiene and safety reasons, we cannot accept returns or exchanges for products that have been:

* Opened
* Used
* Tested
* Unsealed
* Damaged due to misuse

To be eligible for a return, your item must be:

* Unused and unopened
* In its original packaging
* Returned within 30 days of delivery

Damaged, Defective or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong product, please contact us within 48 hours of delivery.

Please email vyrlab@delsolestates.com with:

* Your order number
* A description of the issue
* Clear photos of the product and packaging

We will review your request and arrange a replacement or refund where appropriate.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method. Please note that processing times may vary depending on your payment provider.

Return Shipping

Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect.

Original shipping charges are non-refundable.

Non-Returnable Items

The following items cannot be returned:

* Opened beauty or personal care products
* Used products
* Gift cards
* Clearance or final sale items (if applicable)

Contact Us

If you have any questions regarding returns or refunds, please contact us:

VYRLAB
📧 vyrlab@delsolestates.com